About us
Information about telegra
With over 80 employees at our Cologne location in Germany, we develop software for efficient and at the same time excellent customer dialogue. In addition, as a telephone network operator with our own data centres, we are able to offer all elements of modern business telephony from a single source and in-house.
Telephony and voice is our driver, while we additionally ensure that other channels such as email, messenger and chat are also available to our customers as an integrated solution package.
At a glance
Mio.
call minutes / month
+
users on the systems
+
happy customers
+
years of experience
Our mission: Better service experiences.
We see our Contact Centre Software as part of the entire communication chain between companies and their customers. That’s why we make sure that our solutions integrate seamlessly into existing CRM or even helpdesk landscapes.
We provide security:
- Data and operating location in Germany
- Geo-redundant data centres
- Network operator with high security requirements in data protection monitored by the German regulatory authority for telecommunications
- ISO 27001 certified
Our mission is the passion for convincing customer service. For us, this means that customer satisfaction is the measure of all things.
A selection of the companies that use our solutions:
We find the best possible solution for you
We are absolute specialists in what we do. And we’ve been doing it for over 20 years. So you can be sure that we will do everything we can to find the perfect solution for you. This includes a direct contact person and a technical project management that ensures that you stay on schedule and keep an overview at all times.
With us you are a partner and not a customer number
No matter what moves you, no matter what problem you have – with us you have your own contact person who knows you. And you can write to him, call him or even chat with him. No matter how, we are there for you. Forget about tickets that are posted somewhere on the globe and then disappear into nirvana. We take care of you directly.
We make it as easy as possible for you
Your issues, processes and requirements will most likely be very complex. However, we believe that the use of our solutions must ensure that complexity is reduced and processes simplified. Whether in the implementation of the project or the use of our software: it must be simple for you.
We are a carbon neutral company
Sustainability is one of the fundamental principles of our actions. Wherever possible, we rely on renewable energies. In those areas where this is not yet possible for us, we ensure the corresponding CO2 compensation. The certificate of the German Institute for Quality Standards and Testing (Deutsches Institut für Qualitätsstandards und – prüfung e.V.) attests us a 100% compensation rate and gives our company a full 5 stars.
Let’s talk about your requirements
No matter what stage you are at with your planning. We are your contact.
